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Making A Purchase
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
In the event of a product being unavailable, we will endeavour to obtain the item ordered as quickly as possible. Where necessary, in the interest of customer service, we reserve the right to supply an alternative product, equal in value and quality.
Payment & Currencies
We accept payment by most major credit or debit cards. These are processed online using the WorldPay secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are preauthorised immediately using the WorldPay secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
Shipping And Handling
Orders are usually shipped via Royal Mail Recorded Delivery, or our courier, depending upon size and weight of your order. ALL orders must be signed for, and therefore we ask that you ensure you, or someone else, is available to sign for your order when delivered. You have the option of providing an alternative delivery address should this prove convenient to you. If no one is available when the package is delivered you may need to collect this from a local postal depot, or contact our couriers via information left on one of their cards. Please speak to your local mail handlers if you are not sure about this.
Remittance Terms
Please note that all goods must be paid for in full before shipping. Should you require paying via check, then please request this by e-mail. Goods remain the property of Fitness and NRG until payment is received in full.
Tax Charges
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order, then please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.
Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the WorldPay secure transaction system, and undergo further in house security. Details are not stored on the Internet or on any of our own computers.
This web site is fully integrated with WorldPay, one of the leading secure payment systems - as approved by many of the well-known high street banks. Sensitive information is only requested on pages that are located on the WorldPay secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128-bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply, this site integrates with one of the best secure systems available.
Using the WorldPay system, your credit card information remains safely in the hands of you and WorldPay. No one else has access to this.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Delivery Of Your Goods
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail within 72 hours of delivery of any damaged packaging.
Any damages, defects or shortages must be notified via e-mail within 72 hours of receipt of goods.
Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum15% restocking charge.
Fitness and NRG cannot be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery.
Returns and Cancellation
Return of Damaged or Faulty Goods:
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us by e-mail or telephone prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
Order Acceptance
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
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